Privacy Policy

1. Introduction

Nova ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our platform, website, and services ("Services"). By using Nova, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following categories of information:

• Account data: Name, email address, job title, and organisation details provided at registration.
• Usage data: Pages visited, features used, chat sessions, and interaction timestamps — collected for audit and analytics purposes.
• Content data: Documents, web content, and files you upload or connect to Nova for indexing.
• Technical data: IP address, browser type, device identifiers, and server log data collected automatically.
• Communication data: Messages you send to our support team.

3. How We Use Your Information

We use collected information to:

• Provide, operate, and improve the Nova platform and Services.
• Authenticate users and enforce role-based access controls.
• Generate audit logs and usage analytics for compliance purposes.
• Communicate with you about product updates, security alerts, and support.
• Detect and prevent fraud, abuse, or policy violations.
• Comply with applicable legal obligations.

4. Data Sharing & Disclosure

We do not sell your personal data. We may share data with:

• Service providers: Trusted third parties (e.g., AWS, Google) who assist in delivering our Services under strict data processing agreements.
• Your organisation: Administrators within your organisation may have access to usage logs and audit trails in accordance with their role permissions.
• Legal requirements: Where required by law, court order, or to protect the rights and safety of users.

5. Data Retention

We retain personal data for as long as your account is active or as needed to provide Services. Upon account termination, data is deleted or anonymised within 90 days unless legal obligations require longer retention.

6. Security

We implement industry-standard technical and organisational measures to protect your data, including encryption in transit and at rest, access controls, and regular security reviews. While we take every reasonable precaution, no system is completely secure.

7. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal data. To exercise these rights, contact us at privacy@nova.ai. We will respond within 30 days.

8. Cookies

We use essential cookies to operate the platform and optional analytics cookies to improve the product. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain platform features.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or an in-app notice at least 14 days before they take effect. Continued use after changes constitutes acceptance.

10. Contact

For privacy-related questions, contact us at privacy@nova.ai or visit our contact page.